CUSTOMER SERVICE
CONTACT US
Any questions?
Answers in our FAQ .
We've covered everything you need to know.
Write to us at: info@repix.shop
or fill out the contact form:
FAQ
01
I've spotted the perfect pair, but how can I be sure I'm getting the right size?
No worries! Each product page includes a size guide to help you choose the right one. If you're still unsure, send us your usual shoe size (and country) via chat – we'll be happy to help you find the perfect fit.
03
Has my order been shipped yet?
Once your order has been shipped, you'll automatically receive a confirmation email with a tracking number. If you haven't received it yet, don't worry: your item may still be in our workshop being processed. You can also write to us here with your order number—we'll check it for you!
05
My order is not complete
Oh no, sorry your order isn't complete! 🧵 Part may be shipped separately or an item may take a little longer to "return." Send us your order number here — we'll immediately check what's missing and explain everything.
07
How can I pay?
You can pay directly online via credit card (Visa, Mastercard), PayPal, or other secure options depending on your region. Each payment helps to mend a forgotten piece of digital technology...
08
Is it safe to order online?
Yes, ordering online from REPIX is completely safe. We use secure and encrypted payment systems. Your purchase not only protects your data, but also helps restore lost data.
02
Can you give me more information about the t-shirts?
Our REPIX t-shirts aren't just clothes—they're recycled fragments of digital history. Each design is crafted from "dead data" (a deleted forum, a defunct website, an obsolete meme) and features a pattern inspired by KIZOBAZOBA, a chaotic and free-spirited Congolese aesthetic.
🌍 100% organic cotton or recycled material
🌱 1 tree planted per room
💾 3.7 GB freed up with each creation
Each t-shirt comes with a small tag indicating the nature of the "saved" file. It's a committed, poetic fashion connected to collective memory.
04
Can I track my order?
Yes, absolutely! 🌐
As soon as your REPIX order is shipped, you will receive a confirmation email with a real-time tracking link.
You will be able to see where your package is and estimate its arrival date.
📦 Didn't receive the email?
Check your spam or contact us here directly with your order number. We are here to help.
06
You sent me the wrong items
Sorry for this mistake 😔
If you received the wrong items, don't worry — we'll fix it quickly.
👉 Please send us:
A photo of the items received
Your order number
A short description of the problem
📩 Write to us here or at repixcontact@gmail.com, and we'll get back to you as soon as possible with a solution (exchange or refund). Thank you for your patience!
09
10
Delivery - What is the price and timeframe?
Delivery costs vary depending on your location.
The estimated delivery time is generally 8 to 15 business days, whether you are in Canada or internationally.
The exact costs are displayed when you confirm your order. Each package is carefully prepared in our workshop, in accordance with our eco-responsible values.
I forgot to use my promo code
No worries! 🎉
If you forgot to use your promo code when ordering, please contact us promptly with your order number. We'll see if we can apply the discount retroactively or offer you a more advantageous solution.
Feel free to write here or to info@repix.shop.com!